Your wardens are your first point of contact for any issues you have, to reach them you can call the duty phone (07590250565) between 18:00 and 08:00 on a weekday and all day during the weekend. You can also reach them via eHalls or email.

Between 08:00 and 18:00 during the week, you can go to the Hall Supervisors any issues regarding the hall. You can also call them on 45921 on a College landline.

Other useful contacts

Security: 4444 (internal)

Health Centre

• 49375/6 (internal)
• 020 759 49375/6 or 020 758 46301
• imperialcollege.hc@nhs.net

Counselling service

• 49637 (internal)
• 020 759 49637
• counselling@imperial.ac.uk

NHS advice: 111

Samaritans (21:00-18:00): 020 7734 2800

Nightline (18:00-20:00): 020 7631 0101

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In case of emergency

1. During normal office hours (08:00 to 18:00 Mon-Fri): please call the Hall Supervisor on 45921.
2. During the evening (after 18:00) or weekends: please call the duty warden on 07590250565
3. If you are unable to contact either, please call Security on 020 7595 1000 or 4444 (internal).

Events

Throughout the year the team will be organising a variety of events for you. These events range from fancy dinners to going paintballing. These events are funded through the Hall Amenities fund which all residents contribute 2 pounds to from their weekly rent (this is already included in your rent). Event information will be posted on our social media channels.

eHalls

All day-to-day administration is processed thorugh our online system, eHalls. On eHalls, you can report any defects to your room or communal spaces, fill out your room inventory, raise an issue with the team and much more. Be sure to make yourself familiar with the interface, and ask someone from the team if something is not clear!

Report a problem

If you ahve any issues that you would like to report and you could do it either through eHalls, as mentioned above, or you could go to the Student Hub, who will try your best to help you.

Security & Emergency

What do I have to do in case of fire alarm?

When the fire alarm sounds you must vacate the building and assemble in Princes Gardens, on the grass, away from the front door of Linstead to allow fire marshals access the building. Students who do not vacate the hall will be fined.

How secure is the hall?

Only residents have a swipe card activated for entering the building. If you see someone whom you do not recognise entering the hall, please ask politely if he/she is a resident. However, if for any reason you are uncomfortable about doing this or suspect something amiss, please ring the duty warden. You are fully responsible for any guests you bring into the hall and they should not wander around unaccompanied. Please ask them to ring you at the door.

Does the hall provide insurance cover for personal belongings?

Imperial College arranges basic insurance cover for students living in its halls of residence. We should recommend that any students with particularly valuable items (computer equipment, bikes, etc) should make their own insurance arrangements.

DO NOT KEEP LARGE QUANTITIES OF MONEY IN YOUR ROOM!

What can I do in case of emergency?

See our emergency numbers in the Contact Section below.

Frequently Asked Questions (FAQs)

So, you are at Linstead and you have a few questions. Not sure of what to do. Here are a few of the most commonly asked questions and their answers:

Hall Rules

For reference, here is a digital copy of the rules you agreed to when arriving at Linstead

These rules complement and are additional to the University Ordinances that set out acceptable behaviour of students. Breach of these rules constitutes a breach of the Ordinances, and of your Accommodation Licence, and shall be dealt with through the College Disciplinary Procedures.

Fire Safety

• If the fire alarm goes off, you must leave the building immediately using the closest fire exit (follow the green fire exit signs). The lift is inoperable during a fire alarm.
• Do not tamper with fire-fighting equipment, or attempt to disable your fire detector in any way – this is also a criminal offence
• Do not prop open doors fire doors. This includes the door to your room.
• Smoking is strictly forbidden in the Hall or immediately outside the Hall - the nearest place you can smoke is on the road outside the front of the Hall (not in the entrance way, or on the steps - smoke filters up into bedrooms on the front of the hall).
• Turn off all hobs, ovens and lights when not in use
• You must not attempt to open any fire exit other than in an emergency.
• No cooking in rooms
• No deep fat frying anywhere in the Hall
• No naked flames anywhere in the Hall (including birthday candles)
• No high current devices are allowed in bedrooms (e.g. kettles, heaters, freezers). Those used in kitchens must be PAT certified and permission must be sought from the hall supervisors
• No fairy lights allowed in rooms or kitchens
• Do not congregate in or block access to exit routes, e.g. corridors, lifts, stairwells and foyers
• In addition to the guest specific rules below, residents must make their guests aware of fire evacuation procedures and have their overnight guests logged.

Infectious Diseases (e.g. COVID-19)

• The hall rules are appended by College guidance on safety in halls regarding infectious diseases (e.g., COVID-19). For the latest information on Halls policies and procedures regarding COVID-19, please visit the College Website. You must abide by all health and safety instructions given to you by the wardening team, campus services team, and security team members, in addition to those disseminated by College. Further information may be disseminated to you by College and the hall wardening team.

Illegal Substances

• It is a criminal offence to possess, or to permit the possession of any illegal drugs on any college premises. This includes cannabis.
• The wardens and college staff are bound by law to act if they have reasonable suspicion that any illegal substances are present in the Hall.
• Anyone suspected of taking or possessing drugs will have their property searched by security or the police.
• Residents should be aware of recent bans on previously 'legal' highs in the UK are now in effect and these substances are no longer legal (and not allowed in Halls).

Damage & Mess

• You may not affix anything to any wall by any means, except onto the designated notice boards·
• Items such as supermarket trolleys, traffic cones, and road signs are not allowed to be brought onto the premises
• Do not throw anything out of the windows
• Tampering with or removing window restrictors is strictly forbidden
• Pets are strictly forbidden
• Accidental damage to the Hall or its contents should be reported as soon as possible to a hall supervisor or warden
• Damage that is intentional, or results from neglect or carelessness on the part of a resident or resident’s guest, may result in punishment - possibly including repair or replacement costs
• Bicycles are not allowed in the building and must be stored in the bike storage area under Selkirk Hall. A hall supervisor will be able to give you access.

Community

• No excessive noise between 11pm and 8am (10pm and 8am during exam periods). Excessive is deemed to be noise that can be heard from outside the room it originates from.
• Do not give your swipe card to anyone else
• Respect your fellow residents; this includes dressing appropriately in common areas and cleaning up after yourselves (kitchens, communal spaces, rooms)
• Personal property must not be left around the hall and should be locked away
• Theft of food from fridges and freezers, and/or cooking equipment from the kitchens, is strictly forbidden and will not be tolerated
• Strangers should not, under any circumstances, be allowed to enter the building. Challenge or report persons following you in as soon as possible.
• You must follow all instructions given by a member of the wardening team when being asked to comply with the rules, or for your or others’ safety

Guests

• Guests are welcome (except during Freshers’ Fortnight), but you are responsible for their behaviour and must complete the overnight guest form on eHalls in advance
• Guests cannot stay over for more than 3 days in any week
• Residents in a twin room must seek their roommate’s permission before inviting guests
• Guests are NOT allowed if you are quarantining or self-isolating for COVID-19 or another infectious disease.

Lockouts

• Prolific lockout call outs may result in a community service
• During regular office hours (Mon-Fri, 08:00-18:00) the Eastside hall supervisors located on the ground floor of Gabor Hall will be available to let you in.
• Outside of the hall supervisors office hours (i.e. Mon-Fri, 18:00-08:00), and at any time over the weekend (18:00 Fri - 08:00 Mon), a member of the security team will let you back into your room. Consult the posters around the hall for the current instructions on contacting a member of the Weeks Building Security team (02075 898720).
• If all else fails, contact the Security Control Desk on 02075 948910 from your mobile or by using the intercom panel located at the front entrance of the hall.

eHalls

• The eHalls system in use by Linstead automates many of the Hall’s administrative tasks. As with any College ICT system, if you attempt to use the service for purposes other than intended (managing your information registered with the hall, completing administrative tasks and managing your event tickets), including but not limited to any attempt to tamper, hack, modify or otherwise use the website in any way that is likely to compromise or corrupt the security or functionality of the service provided by eHalls, you will be subject to College Disciplinary procedures.

Disciplinary Procedures

• Under the College Ordinances, Wardens have the ability to fine residents, impose community service and ban or limit access to areas for breach of these rules.
• Serious offences will be raised to a Residences Tribunal or College Disciplinary panel which may result in removal from Halls or the University.

Supermarkets

Essentials is your closest supermarket, it is conveniently less than a minute away on the northern side of the Eastside buildings. If you are in need of more variety, you can find a Sainsbury's, Waitrose and Marks & Spencer on Brompton Road and a Tesco Express on Gloucester Road, all only 10 minutes away. There is also a large Sainsbury's store on Cromwell Road which is about 20 minutes away by foot. A full list including a few others:

• Sainsbury’s, 112/114 Brompton Road
• Sainsbury’s, 158A Cromwell Road
• Waitrose, 128 Gloucester Road
• Tesco, 295/301 Brompton Road
• Tesco, 50/52 Old Brompton Road
• Tesco, 87/93 Gloucester Road

Banks

The nearest bank is a Santander branch on the pathway between Sherfield building and the Electrical Engineering building. Alternatively, there is a Barclays on the intersection between Gloucester Road and Cromwell Road, which is only a 15 minute walk away.

Restaurants and cafes

There are a multitude of great restaurants and cafes in the area. You can either walk down Brompton Road on the east side and head or head south towards South Kensington Station.

Cinemas

The closes cinema in the area is the Fulham Road Cineworld, which is about 20-30 minutes walk away. Sometimes the Science Museum will have screenings of highly anticipated science fiction movies on their IMAX screens. Alternatively, you could go to the Imperial Cinema in Beit which have viewings twice a week of recent movies.